FAQs
Frequently Asked Questions (FAQ)
General Questions
1. What does your store specialize in?
We provide high-quality, problem-solving products at affordable prices, serving customers across all corners of India.
2. Are your products genuine and quality-checked?
Yes. Every product undergoes strict quality checks before shipping to ensure it meets our standards.
3. How can I contact customer support?
You can reach us through our Contact Us page or email us directly at the address provided there.
4. Do I need to create an account to place an order?
No. You can place an order as a guest. However, creating an account helps you track orders and view order history.
5. Are your prices inclusive of taxes?
Yes, all prices shown on our website include applicable taxes unless otherwise mentioned.
Shipping and Delivery
1. Do you ship across India?
Yes, we deliver to all serviceable pincode areas in India.
2. How long does shipping take?
Processing usually takes 1–2 business days. Delivery time depends on your location and typically ranges from 4–10 business days.
3. How will I know if my order has been shipped?
Once your order is dispatched, you will receive an email or SMS with tracking details.
4. Do you offer express delivery?
Express delivery is currently not available. We aim to ship orders as quickly as possible through standard delivery partners.
5. What happens if my package is delayed?
Delays may occasionally occur due to logistics, weather or operational issues. If your order has not arrived within the expected timeframe, please contact our support team for assistance.
Payments
1. What payment methods do you accept?
We accept major payment options including UPI, debit cards, credit cards and net banking.
2. Is Cash on Delivery available?
COD availability depends on your pincode. If COD is available in your area, you will see the option at checkout.
3. Is my payment information secure?
Yes. All transactions are processed through secure, encrypted gateways to protect your personal and payment data.
Returns and Refunds
1. What is your return policy?
Returns are accepted within the timeframe stated in our Return Policy, provided products are unused, in original condition and packaging.
2. Are there items that cannot be returned?
Sale items, gift cards and certain personal-use items may be non-returnable. Please refer to the full Return Policy for specific details.
3. How long does it take to receive my refund?
Once your return is approved and processed, refunds are issued to your original payment method within 10 business days. Bank processing times may vary.
Additional Questions
1. Can I cancel my order after placing it?
Orders can be cancelled only before they are processed or shipped. Please contact support promptly if you wish to cancel.
2. Can I modify my shipping address after placing an order?
Address changes are possible only before the order is shipped. Once dispatched, modifications are not allowed.
3. What if I receive a damaged or incorrect product?
Please contact us immediately with photos of the item and packaging. We will resolve the issue as per our replacement or refund process.